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SHIPPING & RETURNS

SHIPPING

 

At Clever Contours, we strive to provide a seamless and efficient shipping experience for all our valued customers. Please review the following shipping details to ensure clarity regarding our shipping procedures:

  1. Shipping Cost:
    We offer a flat-rate shipping fee of £5.99 for all orders within the United Kingdom.

  2. Processing Time:
    Please allow 2-3 business days for order processing. Our dedicated team meticulously prepares and packages each order to ensure its safe and timely delivery to your doorstep.

  3. Shipping Method:
    All orders are shipped via Royal Mail 24 Hour Tracked service. This enables us to provide you with real-time tracking information and ensures the secure and expedited delivery of your products.

  4. Estimated Delivery Time:
    Once your order has been processed, you can expect delivery within 1-2 business days within the United Kingdom. Please note that delivery times may vary depending on your location and any unforeseen circumstances that may arise.

  5. International Shipping:
    At this time, we only offer shipping within the United Kingdom. We apologise for any inconvenience this may cause and appreciate your understanding. If there is a particular item you wish to purchase from us and have delivered overseas, please contact us directly and we will do our very best to help.

  6. Order Tracking:
    Upon shipment of your order, you will receive a tracking number via email, allowing you to monitor the status and whereabouts of your package throughout the delivery process.

  7. Shipping Updates:
    For any inquiries or concerns regarding your shipment, please don't hesitate to contact us at info@clevercontours.com. We are committed to providing prompt assistance and ensuring your satisfaction with every aspect of your purchase experience.

Thank you for choosing Clever Contours for your hair and skin care needs. We appreciate your support and look forward to serving you with the highest level of excellence.

Return & Exchange Policy

Thank you for choosing Clever Contours. We strive to ensure your satisfaction with our skin and hair products. Please review our Return & Exchange Policy below:

Returns:

We do not offer refunds on products.  However, if you have concerns about a product you've purchased, please reach out to us, and we'll do our best to address your issue.

Exchanges:

We understand that preferences may vary, and sometimes a product may not meet your expectations. For this reason, we offer exchanges for unopened products. To be eligible for an exchange, the following conditions must be met:

  1. The product must be unopened and in its original packaging.

  2. The exchange request must be made within 14 days of the original purchase.

  3. Exchanges must be made in person at our clinic and cannot be processed by mail.

How to Exchange:

To exchange an unopened product, please visit our clinic during business hours and present your original proof of purchase. Our team will be happy to assist you in finding a suitable replacement product.

Exceptions:

Unfortunately, we cannot accept returns or exchanges for opened or used products due to health and safety reasons.

Contact Us:

If you have any questions or concerns about our Return & Exchange Policy, please feel free to contact us on info@clevercontours.com or call us on 0800 2465411

Thank you for choosing Clever Contours. We appreciate your understanding and support.

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